How we ensure compliance

We have many methods of finding breaches of water laws. We respond to and investigate reports of alleged breaches. In addition, we have teams of compliance officers across NSW.  They monitor and audit the use of surface water and groundwater. We also use technology to monitor unlawful water take. We use:

• state-of-the-art satellite imagery,
• drones,
• motion-activated surveillance cameras, and
• intelligent data.

This technology allows us to be anywhere in the state, at any time, with the click of a button.

Our officers have a broad range of powers. They can enter premises and gather evidence, such as photos and samples. They can also require an individual or entity under investigation to provide records and answer questions relating to the investigation.

We are a risk-based regulator.  We approach investigations on a case-by-case basis. We consider a number of factors when determining our approach, including:

• the potential harm caused to the environment or other water users
• the offender’s responsibility
• their compliance history, and
• their attitude to the non-compliance

Serious, proven and wilful acts of non-compliance will face the full force of the law. We look to educate in cases of ignorant non-compliance that cause minimal harm.