Our compliance officers routinely monitor and audit water users’ activities. This includes inspecting properties to see if the terms of a license and the water laws are being followed. So, you may well get a visit from us.

If our officers visit your property, it doesn't mean you did anything wrong. They are not suspecting you. We often monitor proactively. We want to find out how well water users follow the rules in particular areas. While there, we will talk with you. We will discuss any issues you may have. This is part of improving and encouraging your compliance with the laws.

Our officers will explain the purpose of their visit and what they need from you. They will show you respect and courtesy. We ask that you do the same and provide them with the access and information they need to fulfil their duties.