A NSW Government website

Water metering

Metering compliance state of play: 2020 group

Throughout 2021, we inspected 547 active pumps in the 2020 group. These are the pumps across NSW that are bigger than 500mm that needed to be fitted with accurate meters, independently certified and able to transmit water take to a central database by 1 December 2020

Sixty-nine per cent of those works are now compliant with the new rules. Importantly more than 80 per cent of the pumps we inspected in this group are now connected to accurate meters that have been independently certified. This is a significant increase from the rate of full compliance we observed in July (23%) and September (54%). It is important to note that our sample size has been subject to changes as more water works were inspected and found to be inactive or undersized.

Compliance results (2020 group)

metering compliance rate statewide

Barwon, Darling and West

metering compliance rate barwon darling and west

Border Rivers

metering compliance rate border rivers

Far North Coast

metering compliance rate far north coast


metering compliance rate gwydir


metering compliance rate lachlan

Macquarie Bogan

metering compliance rate macquarie bogan


metering compliance rate murray


metering compliance rate murrumbidgee


metering compliance rate namoi

Our compliance approach

After conducting desktop assessments and completing site inspections, March through June, we issued advisory letters or legal directions to comply as well as fines. Those who had complied with the rules received letters of thanks.

As a result of our enforcement efforts, the compliance rate increased by 50 per cent between July and December.

We are a firm but fair regulator. We understand there can be challenges on the pathway to compliance and we have taken a light touch approach when reasonable efforts had been made.

However, for those who continue to ignore the rules, our response will become progressively severe, with stop work orders, licence suspensions or prosecutions being considered.

Although we will continue our work to bring this group closer to widespread compliance our focus is now on the next group of water users who were required to comply with the new metering rules by 1 December 2021.

Find out more about our 2021 compliance approach.